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How to Write Clear and Effective Emails
Introduction
Is this course right for you? (1:51)
Course FAQ
Email Basics
What You'll Learn In This Section + Downloadable PDF
Subject line quiz
How to change an email subject line
When to make emails urgent (2:48)
Greetings + Polite Starters (2:18)
Paragraph Size + Assignment
Information Order (SCRAP) + Assignment
Bullet Points + Assignment
Bold, Italics, and Color Coding + Assignment
Edit for Clarity + Assignment
Email Etiquette
Things to Avoid in Email (3:42)
How to use Cc, Bcc, and Reply All Correctly (3:29)
Time Zones
Attachments
Tone of Voice and Conflicts Via Email (1:51)
Sign-Offs and Email Signatures
SPELLING (1:01)
Subject Line Hero (2:45)
Email Etiquette Quiz
Avoiding Hidden Pitfalls of Email
Boundary Setting
How to Say No via Email
How to Respond to Confusing Emails
Spelling and Grammar Check + Tools (2:40)
Effective Out of Office Messages (3:00)
Must-Have Email Tools
Templates for Repetitive Emails (1:09)
Undo Send (0:47)
Predictive Text + How to Edit Smart Compose
Wrap Up
Wrapping Up (0:41)
How to use Cc, Bcc, and Reply All Correctly
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