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Course Introduction
Program Tour (3:05)
Meet your instructor, Erin. (1:59)
Support and Frequently Asked Questions (FAQ)
Foundational Tool: Keeping Data Safe
Must Have Foundation: Password Manager (2:25)
Password Manager Walk-Through (6:28)
Password Quiz
Hard Skill: Calendar Management
Calendar Introduction (1:11)
How to request calendar access
Find a Time, Create an Event, and Send an Invitation (+ Template) (10:55)
Emailing Others to Find a Time (+ Script) (6:03)
Moving Clients to Bcc (3:46)
Calendar Tools, Color Coding, and Blocks (9:16)
Calendar Quiz
Practice Task
Hard Skill: Inbox Management
Inbox Introduction (0:44)
Inbox Info-Gathering (1:37)
4 Steps to Creating a Clear System (12:06)
How to bulk delete emails (1:05)
Inbox Zero (4:08)
How to Create Email Signatures
Inbox Management Quiz
Inbox Practice
Hard Skill: Expense Reporting
Expenses Introduction (1:22)
Filing Receipts & Using Expense Tools (11:20)
Expense Reporting Quiz
Hard Skill: Social Media Maintenance
SMM Introduction (1:48)
Social Media Google Sheets (6:24)
SMM Graphics Creation (2:01)
Pomelli: AI On-Brand Content (USA only) (4:38)
SMM Metrics (4:12)
Social Media Quiz
Practice Task
Hard Skill: Research
Research Introduction (2:07)
Using AI to Research (6:00)
How to Create Comparative Research (+ Template) (12:13)
How to Create Informational Research (+ Template) (8:37)
Using AI for Data Research (5:42)
Research Quiz
Practice Task
Hard Skill: Lead Generation
Lead Generation Introduction (1:59)
How to Find Any Email
How to Generate Leads for Clients (+ Checklist & Spreadsheet) (10:29)
Saving Leads to CRMs
Lead Generation Quiz
Practice Task
Hard Skill: Travel Management
Travel Introduction (2:12)
A Quick (But Super Important) Tip Before You Start Booking (1:37)
Booking Flights + Best Tools (13:39)
Booking Rental Cars + Best Tools (11:06)
Booking Hotels + Best Tools (5:31)
Emailing Options + Travel Itinerary (6:42)
Inputting Travel Details Into Calendars (5:01)
Tips to Make Travel Less Stressful (2:46)
Travel Quiz
Practice Task
Hard Skill: Online Purchases
Making Online Purchases (3:27)
Purchasing Quiz
Hard Skill: Event Planning
Event Planning + Spreadsheet (4:44)
Event Planning Quiz
Incorporating AI Agents with You Work
Prompt Engineering 101 (4:37)
LLMs vs Agents (5:12)
Automate These 3 VA Tasks Today
Meet Your New Favorite Platform: i10X (12:44)
Soft Skills Introduction
Understanding Hard vs Soft Skills (2:13)
Soft Skill: Communication Techniques
Communication Introduction (5:07)
Asking / Giving Client Feedback (5:15)
Handling Difficult Conversations
Communication Quiz
Practice Task
Soft Skill: Client Management
Setting Expectations (5:53)
Underpromising & Overdelivering (4:08)
Client Communication Quiz
Soft Skill: Problem-Solving & Adaptability
Working Through Unfamiliar Tasks (7:43)
Troubleshooting Basics
Asking the Right Questions
Problem Solving Quiz
Soft Skill: Time & Task Management
Prioritization Tasks (6:53)
Batching Tasks (4:14)
Time Management Quiz
Soft Skill: Emotional Intelligence (EQ)
Reading Between the Lines (5:03)
Staying Calm Under Pressure (3:43)
Self-Motivation & Discipline (4:46)
EQ Quiz
Soft Skill: Continuous Learning
Continuous Learning (4:49)
Wrap Up
Raise Your Rates Playbook
Thank you! (5:26)
Client Communication Quiz
Complete and Continue
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